Support Desk

Before seeking support, please…

  • Make sure your question is a valid Theme Issue and not a customization request
  • Make sure you have read through the documentation and support forum topics
  • Try disabling any active plugins to make sure there isn’t a conflict with a plugin. And if there is this way you can let us know
  • If you have customized your theme or use the child one and now have an issue, back-track to make sure you didn’t make a mistake


Support for items includes:

  • Issues arising from using any of the packaged theme features
  • Bug fixing
  • Any other theme-related issues


Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins


Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Support is limited a time period according to Envato’s (Themeforest) changes issued on September 1st 2015.

You can find more official information here:

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